No. Our products are "as good as new". This means that they are pre-loved, but have been fully refurbished and now look and function like a new device.
Frequently Asked Questions
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Technically, our products function exactly like new devices. They do not contain any data from previous customers and have a valid software licence. Unless otherwise stated, the battery has at least 80% of its original capacity. With regard to the external product appearance, we distinguish between the condition categories "Excellent", "Very good" and "Good".
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Thanks to our refurbishment process, our products are fully renewed and are technically comparable to brand-new devices. However, the IPxx certification may be lost as a result, which is reflected in our warranty.
If the original packaging is either damaged or not available, our partner may opt to use a neutral white or brown box, including protective material, to deliver the product.
No. All delivery costs are included in the price of the product, meaning you will not incur any additional costs. What's more, returns are free-of-charge. However, please note that our partner might adjust the price if the delivery is destined for a foreign country.
All our products come with a 30-day trial period that allows for returns, irrespective of your motivation. The costs associated with the return are covered by our partner.
Each of our products comes with a minimum 12-month warranty that goes into effect on the day of the purchase. This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Depending on the instance, our partner may refund the customer the value of the device. Once our partner confirms this in writing, our partner will keep the device and refund the consumer the current value of the device upon receipt. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone).
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If you would like to know more about the refurbed return policy, please consult our Returns page.
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In any eligible warranty case, the merchant will provide you with a return label. This label will enable you to send back the product free-of-charge. Please refrain from sending back the product without the appropriate label, as this will transfer the cost liability to you, the sender.
Our partner will send you a return-label via email, which you can use free-of-charge. Please note that you have to dispatch the return within 14 days of receiving the label. Please do not try to complete international returns via An Post, as packages containing electronics cannot be shipped internationally via An Post, or their partner DHL. They can however be shipped via DHL Express, DPD, UPS and many more providers.
If not stated otherwise, the batteries in our products possess at least 80% of their original output. Should a battery possess less than that, it will be replaced. In keeping with our mission to reduce electronic waste, batteries with an output of 80% or higher will be retained. As a new battery will lose on average 10% of its output after the first few charging cycles, the usability and performance of a device running on a battery with 80% output or higher will not be negatively affected.
As default, our partners use original equipment manufacturer (OEM) spare parts in the repair process, though sometimes these parts are not available for our partners because the manufacturer does not make them available for purchase. To help protect our planet by avoiding e-waste, we allow our pre-qualified partners to use non-OEM parts that are the same quality and specification of OEM, specifically on mobile phones and tablets. This means that all of our products function like-new. We are actively supporting the right to repair movement, which pushes manufacturers to make their products more easily repairable and to make spare parts more available for partners to refurbish and repair.
All our products are delivered with the selection of accessories that a new device would have included. Should this not be the case, we will inform you about it on the product page. The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.
This type of warning has recently started to appear on newer Apple models when the battery or another component has not been replaced by Apple itself. However, you don't need to worry. These messages simply mean that a component on your device has been replaced by our reseller with an equivalent replacement part and professionally installed so that you can use your refurbed iPhone for as long as possible. After 4 days, the message disappears from the lock screen, after that it is only visible in the settings and has no negative impact on the performance or battery capacity of your device.
The purchase agreement is between you and the merchant. Refurbed provides the platform that connects buyer and merchant.
Only selected, experienced and professional merchants and refurbishers are permitted to sell their goods on our platform. We do not allow individual sellers to sell on refurbed.
Changes in product pricing are solely down to our partners. At refurbed, we compare and list the most attractive offers, meaning that it's worthwhile to check back on a regular basis.
Yes, you can also buy larger quantities directly from the website. If you would like to order more than 10 devices and receive a customised offer, please send a detailed request and your requirements to businesscontact@refurbed.com. However, we would like to point out that not all devices offered on the platform are available from our B2B partners.
Corporate purchases can be regularly conducted via the refurbed platform. If not otherwise stated (i.e. with differential taxation), the invoice will list the VAT. Cross-border sales (i.e. from a German partner to an Austrian customer) will be listed as net provided a verified VAT-number is present.
Yes, we'd love to buy your old device. Find more infohere.
Unfortunately, no. We do not offer any form of product swaps.
If you already created an account:
If you don't have an account, you can create one:
- Access the account area by clicking on the profile icon at the top of our website
- Fill your email and password
If you don't have an account, you can create one:
- Access the account area on the top bar
- Click on "Sign-up"
- Fill in your email address and personal data
- Activate your account: you will receive an email in your inbox
There are several benefits and actions you can do inside your customer account:
- Check delivery status of your orders
- Download invoices or purchase confirmations as PDF
- Check order details
- Contact sellers
For any questions about your Extended Warranty, you can contact Evy at support@evy.eu, or with the chat function in your customer dashboard.
You can find more information about the Extended Warranty on the product pages. Here is an example for a smartphone's terms and conditions (PDF).
In contrast to the statutory warranty, your Extended Warranty eliminates the burden of proof of the defect for you after the first 12 months of your purchase. This means, that if your device suffers from a total or partial malfunction resulting from an internal defect and originating from an electrical, electronic, electromechanical or mechanical phenomenon, your device is covered by the policy, without you needing to prove the source of the defect.
If your device is repairable, it will be repaired and you will receive it back in working conditions. If the device is irreparable, you will be compensated with an e-Gift card equal to the replacement value which can be used for purchasing a new device on the refurbed website or mobile app.
In addition, you are also covered in case of battery depletion. The battery of your device is replaced if its charge capacity falls below 80% of its original specification and you do not need to prove a defect
If your device is repairable, it will be repaired and you will receive it back in working conditions. If the device is irreparable, you will be compensated with an e-Gift card equal to the replacement value which can be used for purchasing a new device on the refurbed website or mobile app.
In addition, you are also covered in case of battery depletion. The battery of your device is replaced if its charge capacity falls below 80% of its original specification and you do not need to prove a defect
The price of the insurance depends on the product you want to purchase, as well as the different situations it covers.
Simply add the product you want to purchase to your cart and view the pricing options for the Extended Warranty.
Simply add the product you want to purchase to your cart and view the pricing options for the Extended Warranty.
Yes, your device is covered by a statutory warranty for the first 12 months after your purchase. Between the 12 months and 24 months after your purchase, you are still covered by your device’s statutory warranty, but you will have to prove the source of the defect of your device if you want to file a claim. After 24 months, the statutory warranty is expired and your device and its battery are not covered except under your policy.
The Extended Warranty covers the total or partial malfunction due to internal fault caused by electrical, electronic, electromechanical or mechanical issues, and battery depletion of your device. A battery is considered to be depleted or non-performing at 80% or less of its maximum charging capacity.
When you select a product to buy, you’ll also be able to select an Extended Warranty.
In your cart, and during the checkout process, you’ll see the warranty extension and its associated price.
Within 24 hours of paying for product and insurance, you’ll receive an email with your membership certificate, as well as all of the documents relevant to your specific warranty extension.
In your cart, and during the checkout process, you’ll see the warranty extension and its associated price.
Within 24 hours of paying for product and insurance, you’ll receive an email with your membership certificate, as well as all of the documents relevant to your specific warranty extension.
When you take out an Extended Warranty policy, you have to respect certain obligations as an insured person in order to benefit from coverage. These obligations are listed as follows:
- - You must be at least 18 years of age on the date you take out the policy.
- - You confirm the accuracy of the information provided when taking out the policy and when making a claim.
- - In the event of a claim, you must declare it within the deadline. In the event of a claim, the deadlines for notifying the insurer are relatively short. The Insurance Code stipulates a time limit of no more than five working days from the date of the claim or from the moment the insured becomes aware of it (article L. 113-24 of the Insurance Code). This minimum period is reduced to two working days in the event of theft.
Contrary to the Extended Warranty, an insurance will cover accidental display, water, and fall damages, as well as robbery and burglary of the device. With the Extended Warranty, your device is covered for breakdown not connected to normal wear and tear, and its battery is covered for depletion.
From the moment your device arrives at the repair center, it takes 3 working days until it is sent back to you.
No, your membership will automatically end after 18 months or 30 months, depending on your chosen plan.
You can cancel your policy within 30 days of enrolment without needing to provide any reason. However, if you have benefited from 1 or more free months, this period starts after the payment of your first insurance premium.
To cancel your membership, simply log into your refurbed customer portal at: https://www.refurbed.ie/login
If applicable, you will receive a full refund of any amount paid within a maximum of 30 calendar days after our services receive your cancellation request. Upon request submission, your membership and coverage will be nullified.
To cancel your membership, simply log into your refurbed customer portal at: https://www.refurbed.ie/login
If applicable, you will receive a full refund of any amount paid within a maximum of 30 calendar days after our services receive your cancellation request. Upon request submission, your membership and coverage will be nullified.
Sell
1. Simply search for your item using our item search or select it from the provided models.
2. Give us some information about the condition of your device.
3. Put your item in the sales basket and complete the sales process in a few steps.
4. You will then receive an email from us with a download link for your free shipping label and further information about the next steps.
5. Then pack your device securely and send it off as soon as possible.
6. Once we have received your device, we will check your details for the item. Once this process is successfully completed, we will transfer the specified amount to the bank account you provided.
2. Give us some information about the condition of your device.
3. Put your item in the sales basket and complete the sales process in a few steps.
4. You will then receive an email from us with a download link for your free shipping label and further information about the next steps.
5. Then pack your device securely and send it off as soon as possible.
6. Once we have received your device, we will check your details for the item. Once this process is successfully completed, we will transfer the specified amount to the bank account you provided.
At the moment we are buying Apple and Android phones, but we are already working on expanding the offer. It's best to check here: https://www.refurbed.ie/sell/
As soon as your device has been received, it will be checked against the following criteria, which also influence the predefined purchase price:
- The device can be switched on and charged
- The LCD/screen is functional and does not have any cracks or breaks
- The device does not have a network or SIM lock
- The device does not have an activation lock (e.g., iOS lock)
- The device does not have water damage
- The device can be switched on and charged
- The LCD/screen is functional and does not have any cracks or breaks
- The device does not have a network or SIM lock
- The device does not have an activation lock (e.g., iOS lock)
- The device does not have water damage
Your personal data, which you submit on this website as part of the sale of your device, will be treated confidentially in accordance with applicable data protection regulations. You can find more information about this in our privacy policy.
You don't only get cash but also support the circular economy. Your device will be refurbished and sold again.
Send your device as quickly as possible. When completing the sales process, we define an offer price. To maintain this price, your device must arrive within 21 days. Therefore, we advise you to inform yourself in advance about the estimated shipping duration.
1. Remove all SIM and memory cards before shipping.
2. Reset the device to factory settings.
3. Deactivate any account locks (such as Google Account, Samsung Account, Blackberry Protect, etc.) – only in this way can we check it and prepare it again accordingly.
4. Also remove locks such as swipe patterns, PINs with number sequences or passwords.
Please note that all personal data (photos, contacts etc.) that are still on the device after it arrives at our place will be professionally deleted and cannot be restored.
2. Reset the device to factory settings.
3. Deactivate any account locks (such as Google Account, Samsung Account, Blackberry Protect, etc.) – only in this way can we check it and prepare it again accordingly.
4. Also remove locks such as swipe patterns, PINs with number sequences or passwords.
Please note that all personal data (photos, contacts etc.) that are still on the device after it arrives at our place will be professionally deleted and cannot be restored.
No. Please do not send any additional accessories (such as charging cables, headphones, protective cases, screen protectors) or any other items with your device. Any accessories you send will be disposed of and cannot be returned to you.
1. Use a sturdy packaging box (e.g., a shoe box) to send your device.
2. Also use enough filler material (like newspaper) so that the device cannot be damaged in the box.
3. Make sure that the battery is inserted and the battery compartment cover is properly closed. Batteries must not be loose in the box, otherwise we cannot buy the device.
4. Please ensure that only exactly one device is sent per packaging box. If you want to sell multiple devices, please follow the steps described below „How do I correctly ship multiple devices?“. This is necessary so that you get your money as quickly as possible once a device has been accepted.
5. Securely seal the package with tape, print out the shipping label, attach only the shipping label sent to us by email at the top of the package status page. Then hand this over to the appropriate transport company.
2. Also use enough filler material (like newspaper) so that the device cannot be damaged in the box.
3. Make sure that the battery is inserted and the battery compartment cover is properly closed. Batteries must not be loose in the box, otherwise we cannot buy the device.
4. Please ensure that only exactly one device is sent per packaging box. If you want to sell multiple devices, please follow the steps described below „How do I correctly ship multiple devices?“. This is necessary so that you get your money as quickly as possible once a device has been accepted.
5. Securely seal the package with tape, print out the shipping label, attach only the shipping label sent to us by email at the top of the package status page. Then hand this over to the appropriate transport company.
If you want to send multiple devices in one packaging box:
1. Indicate for each individual device whether it meets the conditions of refurbed device selling process by clicking through the process on the website. This is necessary so that you get your money as quickly as possible once a device has been accepted.
2. Print a shipping label for each device and make sure you assign the labels to the devices correctly. You will receive the shipping labels from us by email.
3. Use a sturdy packaging box (e.g. a shoe box) to send your devices.
4. Also use sufficient filling material (such as newspaper) so that the devices cannot be damaged in the box.
5. Make sure that all batteries are inserted and the battery compartment covers are properly closed. Batteries must not be loose in the box, otherwise we cannot buy the device.
6. Only put one device without a shipping label in the box (you attach the shipping label for this device to the box at the end).
7. Attach all other shipping labels (except the one on the outside of the packaging box) to the corresponding devices.
8. Double check that the labels and devices match and nothing has been mixed up.
9. Put all devices in the package and securely seal it with tape.
10. Only attach one shipping label to the status side on top of the package. Then hand it over to the corresponding transport company.
1. Indicate for each individual device whether it meets the conditions of refurbed device selling process by clicking through the process on the website. This is necessary so that you get your money as quickly as possible once a device has been accepted.
2. Print a shipping label for each device and make sure you assign the labels to the devices correctly. You will receive the shipping labels from us by email.
3. Use a sturdy packaging box (e.g. a shoe box) to send your devices.
4. Also use sufficient filling material (such as newspaper) so that the devices cannot be damaged in the box.
5. Make sure that all batteries are inserted and the battery compartment covers are properly closed. Batteries must not be loose in the box, otherwise we cannot buy the device.
6. Only put one device without a shipping label in the box (you attach the shipping label for this device to the box at the end).
7. Attach all other shipping labels (except the one on the outside of the packaging box) to the corresponding devices.
8. Double check that the labels and devices match and nothing has been mixed up.
9. Put all devices in the package and securely seal it with tape.
10. Only attach one shipping label to the status side on top of the package. Then hand it over to the corresponding transport company.
A backup is a security copy of your data, applications, and settings. Often, backups are automatically created by your device and synchronised in online storage (e.g. iCloud, Samsung Cloud Drive). If you have not activated this setting, you can also create backups manually:
1. Connect to WiFi
2. Choose „Settings“ > „[Your Name]“, and then tap on „iCloud“
3. Tap on „iCloud Backup“
4. Tap on „Create Backup now“. Do not disconnect from the WiFi network until the process is complete
5. A backup of your data is now created
2. Choose „Settings“ > „[Your Name]“, and then tap on „iCloud“
3. Tap on „iCloud Backup“
4. Tap on „Create Backup now“. Do not disconnect from the WiFi network until the process is complete
5. A backup of your data is now created
First, check if you are logged in.
1. Open the Google Photos app on your Android smartphone or tablet
2. Sign in with your Google account
3. Tap your profile picture or initial in the top right
4. Choose the Google Photos settings and then Back-up & Sync
5. Tap to activate or deactivate „Back-up & Sync“
6. Open „Settings & System & Backup“. Tap on „Back up now“ and then on „Continue“
7. If you can't find the backup, open the settings and search for „Backup“
Note the following about this setting:
The change in backup settings affects all apps that use „Back-up & Sync“.
1. Open the Google Photos app on your Android smartphone or tablet
2. Sign in with your Google account
3. Tap your profile picture or initial in the top right
4. Choose the Google Photos settings and then Back-up & Sync
5. Tap to activate or deactivate „Back-up & Sync“
6. Open „Settings & System & Backup“. Tap on „Back up now“ and then on „Continue“
7. If you can't find the backup, open the settings and search for „Backup“
Note the following about this setting:
The change in backup settings affects all apps that use „Back-up & Sync“.
Please deactivate any possible account locks, such as a Google account, Samsung account, Blackberry Protect, etc. on your device, so that we can check and process them accordingly. Locks like swipe patterns, pins with number sequences or passwords must also be removed, otherwise we cannot rule out that your device is additionally equipped with an account lock.
Please note: We cannot refurbish devices with existing account locks. If these are present, we cannot process the purchase and will send the device back to you.
Please note: We cannot refurbish devices with existing account locks. If these are present, we cannot process the purchase and will send the device back to you.
You can find a video with all the steps here:
1. Go to „Settings“
2. Scroll down and click on „Logout“
3. Enter the password for your Apple ID and click on „Deactivate“
4. Click on „Logout“
5. Click again on „Logout“ to confirm that you want to log out of iCloud
1. Go to „Settings“
2. Scroll down and click on „Logout“
3. Enter the password for your Apple ID and click on „Deactivate“
4. Click on „Logout“
5. Click again on „Logout“ to confirm that you want to log out of iCloud
1. Open the „Settings“ app on your smartphone.
2. Tap on „Accounts“. If „Accounts“ is not displayed, tap on „Users and Accounts“ or „Accounts and Backup“.
3. Tap on the account you want to remove and then on „Remove Account“.
4. If this is the only Google account on the smartphone, you will need to enter the pattern, PIN, or password for your smartphone for security reasons.
For older Android versions from Android 7 or older
1. Open the „Settings“ app
2. Tap on „Accounts“ under „Users and Backup“
3. First tap on Google and then on the account to be deleted
4. Tap on „More“ or the menu symbol in the top right corner and then on „Remove Account“
5. If this is the only Google account on the smartphone, you will need to enter the pattern, PIN, or password for your smartphone for security reasons.
Important: In addition to your Google account, you may need to remove other accounts on Android devices (e.g., disable Samsung reactivation lock, remove Sony Xperia „my Xperia“, log out of Huawei account, etc.).
2. Tap on „Accounts“. If „Accounts“ is not displayed, tap on „Users and Accounts“ or „Accounts and Backup“.
3. Tap on the account you want to remove and then on „Remove Account“.
4. If this is the only Google account on the smartphone, you will need to enter the pattern, PIN, or password for your smartphone for security reasons.
For older Android versions from Android 7 or older
1. Open the „Settings“ app
2. Tap on „Accounts“ under „Users and Backup“
3. First tap on Google and then on the account to be deleted
4. Tap on „More“ or the menu symbol in the top right corner and then on „Remove Account“
5. If this is the only Google account on the smartphone, you will need to enter the pattern, PIN, or password for your smartphone for security reasons.
Important: In addition to your Google account, you may need to remove other accounts on Android devices (e.g., disable Samsung reactivation lock, remove Sony Xperia „my Xperia“, log out of Huawei account, etc.).
How do I reset my device to factory settings?
1. Open the „Settings“
2. Tap on „General“
3. Scroll all the way down and tap on „Reset“
4. Tap on „Erase All Content and Settings“ to restore the factory settings
By restoring the factory settings, all data and settings from your iPhone will be removed and the latest version of the iOS software will be installed.
2. Tap on „General“
3. Scroll all the way down and tap on „Reset“
4. Tap on „Erase All Content and Settings“ to restore the factory settings
By restoring the factory settings, all data and settings from your iPhone will be removed and the latest version of the iOS software will be installed.
1. Open „Settings“
2. Tap on „System“ 3. Tap on „Advanced“
4. Tap on „Options“ to reset
5. Tap on „Delete all data“
6. Tap again on „Delete all data“
7. Confirm with „Delete all data“
Alternatively, you can also search for „Reset“ in the settings.
2. Tap on „System“ 3. Tap on „Advanced“
4. Tap on „Options“ to reset
5. Tap on „Delete all data“
6. Tap again on „Delete all data“
7. Confirm with „Delete all data“
Alternatively, you can also search for „Reset“ in the settings.
Your device is insured for the entire duration of the shipment. Thus, you can send your product completely worry-free and we will take care of the rest.
Should your device be returned to you for some reason, this will happen within 14 days.
In the following cases, we are forced to send your device back to you:
- If it is not the pre-agreed device. For example, if you send us a different device or device model (e.g. storage capacity smaller than stated).
- If the device does not match the condition you confirmed (e.g. if you confirm that your device does not have a damaged screen, but the screen is damaged upon arrival).
- If you have not deactivated account locks that make refurbishing impossible.
- If it is not the pre-agreed device. For example, if you send us a different device or device model (e.g. storage capacity smaller than stated).
- If the device does not match the condition you confirmed (e.g. if you confirm that your device does not have a damaged screen, but the screen is damaged upon arrival).
- If you have not deactivated account locks that make refurbishing impossible.
As soon as your device arrives at our location, it will be checked for various criteria (device functionality, screen and casing free from scratches / scuffs, no SIM lock, user data removed). If these match the details you provided, we will transfer the agreed amount of money as quickly as possible and via a secure transaction to the desired bank account.
After receiving your device, the inspection of the product takes a maximum of 7 working days. The transfer of your money amount, which is carried out after successful inspection, will also be carried out a few working days afterwards.
- Devices sent in are refurbished by our refurbishing partner (reseller) and given a second life by being resold for use - via the refurbed marketplace or to companies.
- If it proves impossible to refurbish a device that has been sent in, it is recycled to the highest environmental and safety standards and the raw materials recovered are reused.
- If it proves impossible to refurbish a device that has been sent in, it is recycled to the highest environmental and safety standards and the raw materials recovered are reused.
Delivery status
See the estimated delivery date and order tracking.
Do you need help with an order?
Problems with an order? You can contact the refurbisher in your customer account.
Support & service
We are happy to assist in case of any issues, problems or to take your feedback.
Call us at 1800851212 or write an email: service@refurbed.ie
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